Account & Billing
When you're billed
Your subscription renews automatically once a month, on the same date you first subscribed — this is your billing period. The card on file is charged automatically at the start of each new period; you don't need to do anything for a normal renewal.
Your plan's credits renew at the start of each billing period. Unused credits do not roll over to the next period.
If a renewal charge fails, your subscription is marked Past Due and we'll notify you — update your payment method to restore access.
A credit bundle top-up is a separate, one-time charge you trigger manually from Account → Billing. It never repeats automatically and has no effect on your renewal date.
If you cancel, you keep your access and any remaining credits until the end of your current billing period. You will not be charged again after that period ends.
Plans, credits & pricing
Every plan draws from one shared monthly credit pool — Business Health Checks, Forecasts, Advising, and Decision Tests all use the same pool, just at different credit costs per action. This is the current pricing for both tiers:
| Module | Professional | Business |
|---|---|---|
| Business Health Check | 60 credits per analysis | 60 credits per analysis |
| Performance Forecast | 55 credits per forecast | 55 credits per forecast |
| Strategic Advisor | 2 credits per message | 2 credits per message |
| Decision Test | 15 credits per test | 15 credits per test |
| Separate businesses you can track | 1 | Unlimited |
A "business" is any company, side project, or department you want separate results for — each one gets its own Health Checks, Forecasts, and Advisor history.
Need more before your next renewal? One-time credit top-ups:
This table always reflects our current live pricing. For your actual plan, credits remaining this period, and renewal date, see Account → Billing — covered next.
Editing your profile
Go to Account (top-right corner) → Profile. You can update your name, company, phone number, and address.
Changing your password
Go to Account → Change Password. Enter your current password and your new password twice.
Forgot your password?
On the login page click Forgot password?. Enter your email address and you will receive a reset link. The link expires after 2 hours and can only be used once.
Managing your payment method
Go to Account → Payment Method. You can replace your saved card at any time. A payment method is required to subscribe. Once subscribed, Business Health Checks, Forecasts, Advising sessions, and Decision Tests all draw from the same monthly credit pool — no separate charges, no per-run billing.
Subscription & credits
Go to Account → Billing to see your current plan, credits remaining this period, and every charge — including any credit-bundle top-ups. If you're running low before your next renewal, you can buy a fixed-price credit bundle right from that page. You can also cancel your subscription there — access continues until the end of your current billing period.